SHIPPING

We manufacture on a made-to-order basis, therefore; please allow 4-6 weeks for delivery of goods. Delivery lead times are clearly stated under each product description. Once dispatched, please allow up to 5 working days for UK orders, 10 days for EU orders and 15+ for rest of the world unless otherwise specified. Where applicable the customer is responsible for any duty and taxes that may occur. If you have any questions or queries, or any specific delivery requirements (such as same day courier service within the M25), please let us know.

 

RETURNS

Please notify us at your earliest convenience should you wish to return an item at info@petrapalumbo.com

You must return the goods within 14 days of receiving your purchase.

Attn: Petra Palumbo Ltd
Inverness Creative Academy 
Midmills Building
Stephen’s Street
Inverness
IV2 3JP
Scotland

You will also be responsible for paying for your own shipping costs on returning your item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, although you cannot purchase shipping insurance for glass.

In the unfortunate case that your item(s) are damaged or broken in transit, please notify us immediately and we will do our best to replace them as quickly as possible.

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